Terms of Service

Plain-English summary: By using Shield you agree to the rules below. We use short, clear sentences so you can read this quickly and understand your rights.

1. Scope & acceptance

  • These Terms govern access to Shield's core analytics platform (the "Service").
  • The Shield AI Agent is included in new trials and is covered by the separate AI Policy.
  • By creating an account or using the Service you accept these Terms.

2. About us

  • Service provider: Shield Intelligence ApS, Nørrebrogade 36A, 1, 2200 Copenhagen N, Denmark (CVR 39484358), established in 2018.
  • Contact: legal@shieldapp.ai.

3. Eligibility & accounts

  • You must be 18 years or older and have authority to bind the customer entity.
  • Keep login credentials confidential; you are responsible for all activity under your account.

4. Subscriptions, fees & taxes

  • Plans and prices appear on shieldapp.ai/#pricing, in your Order Form, or in-app billing page.
  • Subscriptions auto-renew for the same term unless cancelled.
  • We email you at least 30 days before a price change takes effect.
  • All fees exclude VAT and other applicable taxes unless stated otherwise.

5. Data, insights & marketing references

  • We do not sell or rent your personal data.
  • We may generate anonymized and/or aggregated data from your use of the Service ("Aggregated Insights"). Aggregated Insights may be used by Shield for analytics, industry benchmarks, and to develop, improve, or provide new products, features, or reports (including commercial insights reports), provided that such outputs (a) do not identify you, your organisation, or your users, and (b) do not disclose your confidential information. For clarity, Aggregated Insights are created in a way that they no longer relate to an identified or identifiable natural person.
  • Shield owns all right, title, and interest in Aggregated Insights, but this does not give Shield any ownership of your underlying LinkedIn content or personal data.
  • We may display your company name and logo in our customer logo reel or mention your use of Shield in marketing materials, always in good faith and without disclosing confidential data. You may opt-out by email at any time.

6. Data retention & deletion

  • While your subscription is active you can export your data at any time via the Service.
  • After termination we purge customer-provided data within 6 months unless law requires retention; system backups are overwritten within 30 days.
  • Invoices and other transactional records are retained for 5 years to satisfy accounting rules.

7. No AI in core service (for now)

  • The core analytics platform does not rely on AI.
  • The Shield AI Agent is included in new trials; the AI Policy applies when you use it.

8. Privacy & processing

9. Security – "Secure by Association"

10. Export & backup

  • We do not reopen terminated accounts. Please export data before termination.
  • Shield performs routine backups but is not a data-archiving service.

11. Acceptable use

  • No illegal, harmful, or infringing activity.
  • Do not reverse-engineer, decompile, or attempt to bypass technical controls.

12. Suspension & termination

  • Either party may terminate for convenience with written notice; the Service remains available until the end of the current billing period.
  • We may suspend or terminate immediately for material breach, security risk, or legal requirement.
  • Prepaid fees are non-refundable except where required by law.

13. Liability

  • The Service is provided "as-is."
  • Shield's total liability in any 12-month period is capped at the fees you paid for that period and we're not liable for any indirect, special, incidental, or consequential damages, except for death, personal injury, or wilful misconduct where the law does not allow limitation.

14. Governing law & venue

  • These Terms are governed by Danish law.
  • Exclusive venue for disputes: Copenhagen City Court.

15. Changes

  • We post updates for material changes at least 30 days before they take effect.

16. Contact

Questions? Email legal@shieldapp.ai.

Appendix A – General Legal Boilerplate

A1. Customer indemnity

  • You'll defend and indemnify Shield if a third party blames us for:
    • content you upload that breaks law or rights;
    • your breach of these Terms; or
    • misuse of the Service through your account.
  • We'll notify you quickly, let you run the defence, and help if you cover reasonable costs.

A2. Force majeure

  • Neither of us owes damages for events we can't control (e.g., outage, disaster, war).
  • Duties pause during the event. If it lasts 30 days, either side may cancel and we refund unused fees.

A3. Assignment

  • Shield may transfer this Agreement to an affiliate or buyer with 30 days' notice.
  • You may transfer only with our written okay (not unreasonably withheld).

A4. Severability & no-waiver

  • If a clause is invalid, the rest still stand.
  • Not enforcing a right once doesn't waive it later.